AG reaches settlements to assure effective communication for deaf, hard-of-hearing at Pa. hospitals | WPXI

The Pennsylvania Attorney General’s Office announced settlements with two nonprofits that are leaders in providing interpretation services in the commonwealth after complaints they facilitated ineffective communication at Pennsylvania hospitals.

According to the attorney general’s office, the settlements include enforceable assurances from Deaf-Hearing Communication Centre, Inc. (DHCC) and Center for Hearing and Deaf Services, Inc. (HDS) that recommit the companies to assigning only qualified interpreters who can facilitate effective communication.

“The services provided by these two organizations are vital to enable people who are deaf or hard-of-hearing to communicate effectively and lead lives of equal opportunity,” Attorney General Michelle Henry said. “This is particularly important when making health care decisions, and we commend DHCC and HDS for committing to improve going forward.”

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